Amazon’s Instant Visual Tech Support Service – Mayday button on a Tablet

When it comes to support, we all know how efficient Apple is. But going the extra mile, Amazon Kindle Fire HDX users enjoy live tech support no matter where they are. The speciality of this lies in the fact that it’s visual thereby making it exponentially beneficial and effective.

When Amazon launched this model of tablet, a ‘Mayday’ button was added to the Quick Settings menu, thereby making tech support accessible in a jiffy. The way it works is that the users can hit the button when they need assistance on something. This connects the user to a customer service representative using a video feed. Now, the Amazon representative can speak to you and take you through your problem.

The button, which looks like a life preserver, is placed where you set your Wi-Fi and Bluetooth options. During the video session, the rep appears in a small video box on the screen and can take over the tablet and circle a menu or draw an arrow to point to something.

The biggest advantage is that you wouldn’t find it to be a video chat with a random person because the representative will not be able to see you. The second biggest advantage is that the representative can now draw on your screen to provide solutions and directions. This enables them to be on the line till you are done finding a remedy to your problem. The 24/7 service comes free with the device, and Amazon said representatives should respond within 15 seconds of requests for support.

ALSO Read: Five new strategies can bring dramatic change to Amazon Mayday

This video feed is facilitated by a screen-sharing technology. The screen sharing technology is available through other services such as Google Hangouts and it is live to provide a platform for video conferencing. Other companies provide online customer chat boxes as well. But what makes Amazon amazing is that it allows the amalgamation of these two distinct features to provide a one-sided video customer service so that customers feel like they are having human interaction without having to visit a physical store.