Customer support is the backbone of any service. Offering a quality service with the best tech support can boost your business growth. But finding the best help desk software that suits your needs is very important. Before you can choose one, its always advised to analyze your need. First decide upon, whether you need a bug tracking system or support ticketing system or just a software that can host documents & guides. Once you are through with your need, its all simple. In this article, you will find top 6 Help desk software for your customer relation. Few are opensource and few are commercial. Here we go,
6 Customer Help Desk Software
1. Opensource Sugar CRM
Sugar CRM is an open source software that can help you to manage your customer relations. Though the software is a complete Customer Relationship Management tool, it can surely satisfy your help desk needs.
2. WordPress ticketing system plugin
Well, if you are searching for a wordpress plugin for your help desk support. Then, this is the right plugin. WordPress advanced ticketing system called as “WATS” is the ultimate ticketing system to enhance your customer relationship experience.
Check out more on WordPress ticketing system plugin
3. Request Tracker (RT)
Request Tracker, another opensource software from Best Practicals. RT is an issue tracking system used by many organizations for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more.
This software is completely free with opensource license. So grab and start modifying as per your need.
Check out more on Request Tracker
4. Sinergia Opensource
Sinergia is a ASP.NET based help desk solution. It is a free software developed in C#. The software is based on Microsoft’s technologies Workflow Foundation and Windows Communication Foundation.
- Provides Help Desk, Ticket Management Solutions.
- Claim Management.
- Order tracking.
5. iTracker
Another opensource help desk software developed using java. Its a powerful and reliable issue tracking system.
6. OSTicket Support System
Another interesting opensource ticketing system, which seamlessly routes support requests via email, forms and phone calls into a simple, easy to use and web based platform. It supports API and it’s free.
So, what’s your company is using?
